Enrollment FAQ (for EM classes only)

Knowledge Center Procedures FAQs

The Knowledge Center is an online Learning Management System that allows centralized course scheduling, student enrollment, record keeping and many other functions.  More than  140 state agencies now have Knowledge Center domains.  All VDEM Office of Training and Exercises course enrollments are conducted via the Knowledge Center.

How do I know if my agency has a Knowledge Center domain?

 If you are not certain whether your agency has its own Knowledge Center domain, click here to search.

My agency has a Knowledge Center domain, and I have an account.  Now what?

For students who have a Knowledge Center account through ANY state agency, use your existing account to enroll in VDEM courses.  Click here for instructions to enroll in VDEM courses.

I don’t have a Knowledge Center account with any domain.  What do I do?

Your enrollment process will consist of two parts.  First, you must register for a Knowledge Center account.  Then you will enroll in the course.  Click here  for instructions to register for an account and enroll in VDEM courses.

I’m not sure if I have a Knowledge Center account with any domain.  Should I just register again?

Please do not register for more than one account as this will delay enrollment in your desired course and could result in multiple and incomplete transcripts.  Contact the VDEM LMS help desk and we will help you determine whether you have an account: lmshelp@vdem.virginia.gov or (804) 897-9995. 

I’ve taken a course with VDEM, and I need to print my certificate.  How do I do that?

Students will receive an email with detailed instructions on how to access their completion certificates generally one to two working days after the course ends.  Those procedures can be downloaded and printed here. (link to “certificate printing procedures”)

My certificate prints without my name and course name.  How do I fix that?

In a small percentage of cases, the certificate prints without name or course name.  This can be remedied by printing through the print preview function.  Click here  for instructions.