New Year’s holiday hours and closing date set for Virginia Beach recovery center

December 28, 2016  //  

VIRGINIA BEACH, Va. – The Disaster Recovery Center in Virginia Beach will be open from 9 a.m. to 1 p.m. on Saturday, Dec. 31, 2016, and closed on Sunday and Monday, Jan. 1 and 2. It will close permanently on Tuesday, Jan. 3, 2017, at 6 p.m. Tuesday is the last day survivors may register for assistance from the Federal Emergency Management Agency (FEMA), but support from FEMA will continue to be only a phone call away.

Representatives from FEMA, the U.S. Small Business Administration (SBA) and various agencies are at the recovery center to answer your questions on disaster assistance or low-interest loans.

Virginia Beach Disaster Recovery Center:

Meyera E. Oberndorf Central Library
4100 Virginia Beach Blvd
Virginia Beach, VA 23452
Enter main door, turn right, near Cafe

Operating Hours:

Sat., Dec. 31: 9 a.m. – 1 p.m.
Sun. and Mon., Jan. 1 – Jan. 2, 2017: Closed
Tues., Jan. 3, 2017: 9 a.m. – 6 p.m.

FEMA Helpline

Many of the services available at the center are available on the FEMA Helpline. Call
800-621-3362 (voice, 711 or video relay services) or 800-462-7585 for TTY users.

Helpline Operating Hours:

Regular helpline hours: 7 a.m. to 11 p.m., seven days a week, until further notice with these exceptions:
Sat., Dec. 31: 7 a.m. to 8 p.m.
Sun., Jan. 1: closed

At all times, callers will continue to have the opportunity to check the status of their registration via the 800-621-3362 automated menu and internet users may register or check the status of their registration online at

You can use the Helpline to:

  • Register with FEMA.
  • Provide a change of address, telephone and bank account numbers and insurance information to avoid disaster assistance processing delays.
  • Ask questions about a letter from FEMA or other assistance questions.
  • Get help with appealing a FEMA decision. All applicants may appeal.

If you want to discuss your application, you must have your nine-digit FEMA registration number and zip code.

Additional information about this disaster is available at and Virginians seeking information about disaster-related services and unmet needs should call Virginia 211, a statewide information and referral service. For free legal assistance call 800-552-7977, Monday through Friday from 9 a.m. to 4 p.m. on the FEMA Mobile App, or by calling 800-621-3362.


FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-3362 (voice, 711 or video relay service). TTY users can call 800-462-7585.

The SBA is the federal government’s primary source of money for the long-term rebuilding and recovery. SBA helps businesses of all sizes, private non-profit organizations, homeowners and renters fund repairs or rebuilding efforts and can cover the cost of replacing losses of disaster-damaged real estate and personal property. These disaster loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations.

Be ready. Be willing to help.

Virginia Disaster Relief Fund