Recovering from Flood Damage

If your home was damaged in a recent flooding incident we have compiled information below to help you report the damage and determine steps you need to take to begin the clean-up and repair process.

Returning home:

  • Beware of structural damage before re-entering your home.
  • Ensure you take proper steps to clean up flood damage.
  • If you are provided with a clean-up and are unable to use it to a disability or medical issue, contact your local government for assistance.
  • Throw away food that has come in contact with floodwaters.
  • Prevent mold and remove wet contents immediately. Wet carpeting, furniture, bedding, and any other items holding moisture or water can develop mold within 24 to 48 hours.
  • See here for additional information and guidance on floods

If you have flood or renter’s insurance:

  • File your flood insurance or renter’s insurance claim as soon as possible.
  • If you are renter, also contact your landlord.
  • Make sure to have your information ready when you call:
    • The name of your insurance company;
    • Your policy number;
    • And a telephone number and/or email address where you can be reached.
  • You do not need to wait for a Presidential (federal) emergency declaration to the file a claim. This step is always your first step even if you anticipate applying for federal assistance, should it become available.
  • Take photos and make a list of damaged property and items. Include age and value if possible.
  • See here for more information about the National Flood Insurance Program, or call 1-800-621-3362.

Contact your local government to report your damage.

If you do not have insurance, you still need to notify your local government about your damage. Contact your local government to report your damage so that your home’s damage will be assessed and documented.

FEMA assistance

To receive federal assistance from a disaster there must be a Presidential (federal) declaration. The process of requesting a federal declaration will take a minimum of 30 days and a declaration is never guaranteed. If a declaration for individual assistance is received, that information will be provided to the public. You can also use FEMA’s look-up tool to determine if your area has been declared for FEMA individual assistance.

If you want to help others through donations, it is better to send cash donations instead of voluntary organizations having to transport and store items at great expense. Quite often, survivors do not need or can’t use goods that are donated by generous fellow citizens. Organizations that receive unsolicited donations have to take time to catalogue and store such materials, which takes valuable time away from working on urgent needs. Make your donations to a reputable, established organization. Find organizations active in disaster response.

Be ready. Be mobile.

VDEM Ready Virginia Mobile App

Prepare for any type of emergency situation. Find out about disasters in advance with local weather and public health alerts. Locate hurricane evacuation routes and nearby open shelters. Preparing for disasters is one of the most important things you can do for the safety of you and your family. The Ready Virginia app provides you with up-to-the-minute information that affects every Virginian.

Ready VA Mobile