9-1-1 Call Processing Best Practice Data

Overview: This webinar session will review the newly developed 9-1-1 Call Processing Best Practice. While the best practice is available on the ISP website, this session will provide background information of how was created and how it can be used in your local 9-1-1 center. We will also be giving an update of the ISP best practice effort and soliciting your input on its content and direction.

9-1-1 Call Handling Best Practice Document: overview of 9-1-1 call taking and focuses on the operational aspects of the process.