An Agency of the Commonwealth of Virginia
Emergency Support Team (VEST) Status Green, Steady State

VEOC Activation Status: Green, Steady State

Wireless Call Processing Training Webinar

This event was organized by 9-1-1 and Geospatial Services Bureau (NGS)


Overview: This training program was developed to help telecommunicators understand the complexities of wireless E-911 and to methods for processing wireless calls. While we have delivered several times at regional criminal justice academies as part of the basic telecommunicators training program, we want to expand its availability throughout the state. The structure of this webinar will be as a train-the-trainer so we will not actually be conducting the wireless call processing training. Instead, we will be reviewing the program and giving you the tools to be able to conduct the training for yourselves. While we strongly encourage any PSAP with an internal training staff to participate so you can take advantage of this program, it will still be beneficial even if you do not have training staff. The webinar will give you an overview of the content of the program so that you can determine if it would benefit your dispatch staff. If so, ISP staff can offer the program in your region for your PSAPs.

Presentation documents:

Wireless Call Processing: Key Terms
Wireless Call Processing: Train the Trainer
Wireless Call Processing: Generic Presentation Template

Date and Time

Link (if virtual)