This resource is maintained by

Commonwealth Coordination Bureau (CCB)

How do I create a WebEOC Account?
In order to get access to WebEOC, you must first complete WebEOC training. As part of the training, you will fill out a Request Form and an account will be generated for you. Courses below can be found in the COV Learning Center (https://covlc.virginia.gov/Default.aspx) or by contacting lmshelp@vdem.virginia.gov.

Which web browser should I use?
Any web browser should work however it is recommended that Google Chrome or Firefox be used.

How do I access WebEOC once I have an account?
Links to the State WebEOC systems are below.

How often do I have to update my password?
Passwords must be updated every 90 days on each system (training and operations) independently. Updating your password on one system does NOT automatically update your password on the other system, but the passwords can be the same password. It is recommended that users set a calendar reminder for the password updates every 90 days.

What are the password requirements?
Password must meet the following criteria:

My account is locked. What do I do?
If you are receiving a message that your account is locked, try waiting 30 minutes then click “Forgot Password” and attempt to reset your password using your username and email address. If your account is still showing “locked” you must email webeocsupport@vdem.virginia.gov for assistance.

My account has been unlocked but it is still showing as locked. What should I do?
Once your account has been unlocked, it is recommended that the user close ALL browser windows to clear your browser cookies. Re-open your browser and try again. Also, disabling “save password” on your browser can prevent issues in the future.

When logging in, what should I put for my location under Additional Information?
Users should always enter the location they are physically working when logging in each time. If you are working virtually from your office, be sure to update your location and confirm that the correct phone number is entered.

How can I change the “Incident” or “Position” I selected when I logged in?
Users do not need to log out to change your Position or Incident. At the top of the window, you will see a dark grey bar with white writing. Next to your position and the incident you will notice white drop down arrows. By clicking anywhere in the Incident or Position Name, a drop down menu will come up to select a different position or incident.

**Note: you may need to scroll down in the drop down menu to locate a specific incident or position.

What is the difference between the Operations System and the Training System?
The Training System is used for exercises, drills, testing, and training on the system. The Operations System is used for real-world event response; these can be, pre-planned or immediate emergency events. While the servers are very similar, they are NOT linked in any way. Updates to your account or posts made on the training system will not automatically transfer over to the operations system.

How will I find out about new WebEOC features and boards?

You can also attend a VEST 104: Introduction to WebEOC for VEST members or VEOC 100: WebEOC for Local Governments at any time for a thorough refresher on WebEOC.