VIRGINIA BEACH, Va. — Two Disaster Recovery Centers (DRCs) will close permanently this week but you will still be able to get the help you need with just a phone call. The Suffolk DRC will close on Wednesday, December 14 and Portsmouth will close on Thursday, December 15, both at 6 p.m.

Many of the services available at the DRCs are also available on the Helpline staffed by the Federal Emergency Management Agency (FEMA). Call 800-621-3362, voice 711 or video relay services) or 800-462-7585 for TTY users. The Helpline operates from 7 a.m. to 11 p.m., seven days a week, until further notice.

You can use the Helpline to:

  • Register with FEMA.
  • Provide a change of address, telephone and bank account numbers and insurance information to avoid disaster assistance processing delays.
  • Receive information about FEMA home inspections.
  • Get other questions answered about federal disaster assistance.
  • Ask questions about a determination letter from FEMA.
  • Learn how to appeal a FEMA decision. All applicants may appeal.

You can also register with FEMA online at

If you want to discuss your application, you must have your nine-digit FEMA registration number and zip code.

You can still visit the Virginia Beach DRC.  Representatives from FEMA, the U.S. Small Business Administration (SBA) and various agencies are at the center to answer your questions on disaster assistance or low-interest loans.

Virginia Beach

Regular hours: 8 a.m. to 7 p.m. Monday through Saturday;

Meyera E. Oberndorf Central Library
4100 Virginia Beach Blvd.
Virginia Beach, VA 23452
Enter main door, turn right, near Cafe

Additional information about this disaster is available at and To find a DRC nearest you go to Virginians seeking information about disaster-related services and unmet needs should call Virginia 211, a statewide information and referral service. For free legal assistance contact 800-552-7977, Monday through Friday from 9 a.m. to 4 p.m. Survivors are encouraged to register with FEMA as soon as possible. You can register online at, on the FEMA Mobile App, or by calling 800-621-3362. 

Applicants who use 711 or Video Relay Service may also call 800-621-3362. People who are deaf, hard of hearing or have a speech disability and use a TTY may call 800-462-7585. The toll-free numbers are open from 7 a.m. to 11 p.m., seven days a week.   

Contact: Virginia Department of Emergency Management/Federal Emergency Management Agency

December 12, 2016
DR-4291-VA NR-28
News Desk: 540-686-2972



FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards. 

Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-3362 (voice, 711 or video relay service). TTY users can call 800-462-7585. 

The SBA is the federal government’s primary source of money for the long-term rebuilding and recovery. SBA helps businesses of all sizes, private nonprofit organizations, homeowners and renters fund repairs or rebuilding efforts and can cover the cost of replacing losses of disaster-damaged real estate and personal property. These disaster loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations.

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