Virginia Nears Completion of Statewide NG9-1-1 Deployment

Virginia Nears Completion of Statewide NG9-1-1 Deployment

RICHMOND, VA – The Commonwealth of Virginia is set to complete the statewide deployment of Next Generation 9-1-1 (NG9-1-1), a transformative project that strengthens public safety for everyone who lives in, works in, or visits Virginia. The final local government deployments are scheduled for October 22, 2025, in Craig County and Covington, Virginia.

Since 2018, the Virginia 9-1-1 Services Board has been singularly focused on advancing this effort, investing in connectivity, software, services, data, and training to ensure faster and more reliable emergency response. This commitment reduces the time between when a 9-1-1 call is made and when first responders are dispatched.

“NG9-1-1 represents a historic step forward in ensuring the safety and security of our communities,” said VDEM State Coordinator John Scrivani. “Virginia is among the leading states to implement this technology statewide, reflecting our strong investment in modernizing emergency response capabilities.”

Beginning in 2020, the 9-1-1 Services Board initiated the transition process to migrate 125 local government 9-1-1 centers from legacy circuit-switched technology to a modern Emergency Services Internet Protocol network (ESInet). The $49.6 million project provides a statewide infrastructure that enhances coordination, reliability, and data-sharing capabilities.

With NG9-1-1, Virginia’s emergency response system will:

* Deliver faster call routing to the appropriate 9-1-1 center with enhanced caller and location information.

* Enable seamless call transfers among 9-1-1 centers, including critical data associated with the call.

* Integrate 9-1-1 networks with other public safety systems and databases.

Agency Contact