An Agency of the Commonwealth of Virginia
Emergency Support Team (VEST) Status Green, Steady State

VEOC Activation Status: Green, Steady State

VDEM Celebrates National Public Safety Telecommunicators Week

This update was published by Policy and Communications
Published: April 8, 2022

Will host a series of special events April 10-16, 2022 

RICHMOND—The Virginia Department of Emergency Management is pleased to honor telecommunicators across the commonwealth beginning Sunday, April 10, 2022. National Public Safety Telecommunicators Week (NPSTW), observed every second week in April, has been set aside to recognize and celebrate the work of telecommunicators helping to save millions of lives every day. Every day and night, public safety telecommunicators answer emergency and non-emergency calls. They connect callers to emergency care and provide valuable resources to those in need. If it weren’t for the telecommunicators flawlessly doing their jobs, many lives would have been lost due to untimely assistance. We encourage everyone to spend this week honoring and thanking those invisible voices on the other side of emergency calls who have continued to serve in this demanding profession.

To celebrate the commonwealth’s telecommunicators, the Virginia Department of Emergency Management’s 9-1-1 & Geospatial Services Bureau (NGSB) will be hosting several virtual events outlined below.

Monday, April 11th

  • Kickoff (with special guest)
    • 11:30 a.m.
  • Internet Scavenger Hunt begins (watch for emails each providing the link to scavenger hunt questions)!
    • Immediately following kickoff

Tuesday, April 12th

  • Virtual Vendor Hall
    • Spend an hour with one or all of the primary Call Handling Equipment (CHE) vendors in Virginia and AT&T EsiNet representative, Jimmy Litchenstein. Personnel from Motorola and WEST will provide an overview of their company, what services they offer, and discuss the latest releases applicable to your agency.

Wednesday, April 13th

  • Health, Wellness, Motivation, and Inspiration Webinar – It’s all about you!
    • 2:00 p.m. – Join us for an awesome hour that is focused solely on our telecommunicators. Joining us is Tracy Eldredge with OnSceneFirst, Tracy Ertl with Hero Light, Jeremy DeMar with NGA 911, and Edie DeVilbiss with Shape Good Habits. These folks graciously accepted the invite to give back to our telecommunicators by providing tips and tricks, quotes and more to brighten your day

Thursday, April 14th

  • 9-1-1 and Geospatial Service Bureau Regional Coordinator Forum
    • 1:00 p.m. – During this webinar you will hear from your Regional Coordinators

Friday, April 15th

For more on the history of NPSTW, please visit


Agency Contact

Director of Communications and Chief Agency Spokesperson